To further simplify the process, have prepaid boxes and envelopes for sale, the USPS has done it for years, best of all any retailer can sell these through their own checkouts. The comment I hear most often is how can we know what they are mailing, it is a matter of security. It is not checked now by any clerk, so there is no difference. The same Postal and Customs procedures would apply. Mailing of parcels and envelopes, there are already self-serve options for this functionality that include scale, cubing if required and all the options for both Domestic and International. There are screens that can lead you through the transaction and even the customs requirements, printing the required documentation. It has already been proved in a number of countries including Canada, Britain that stamps can be printed on demand or stamp packs or can be dispensed from vending type machines This is core functionality. Products like Moneygram or money orders already have online presence or comparable products, they are not core.ĬAN SELF-SERVE MEET THE CORE NEEDS OF A POST OFFICE Most people go to a Post Office to buy stamps, mail parcel, pick up parcels and envelopes and items requiring proof of identity or age. Post Offices need to look at what their core role is. So the business case is easy, but can self-serve work in a smaller store like a Post Office within a franchise where there are at most 1 – 2 points of service Many retailers have implemented self-serve and the Post Office must do the same. In grocery, one clerk can manage 4 – 8 self-serve kiosks. Self serve kiosks can be purchased for generally $10 – 20 K range, after initial set-up. Kiosks require maintenance, but they do not require breaks, vacations, they do not get sick and they work 7 days a week, 24 hours a day without complaint. In Ontario, Canada, the minimum wage is $14.00/hour, or about $28,000/year on a 7.5 hour day, and benefits add more. An investment of $20,000 is paid back in less than one year (maintenance runs 10% - 15%/year, which is still less than benefits). When it comes to adding a person or a kiosk, it is an easy decision. Postal clerks hired by the Post Office can easily make more than double those numbers with significant benefits.
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